Privacy Policy

Last updated: 12/11/2025

Compass Pest Solutions LTD (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

1. Who We Are

Compass Pest Solutions LTD

Registered Address: Venn Mill House, Garford, Oxford OX13 5PA

Company Number: 16582363

Email: info@compasspestsolutions.co.uk

Phone: 07982240313

We are the data controller for the personal data we process.

2. What Personal Data We Collect

We may collect the following information when you use our services or contact us:

• Name, address, and contact details (phone number, email)

• Location and property information relevant to pest treatment

• Service details (inspection notes, pest activity reports, treatment data)

• Payment information (processed securely by third-party providers)

• CCTV images if you visit our premises (where applicable)

• Website usage data (cookies, IP address, browser type)

3. How We Collect Your Data

We collect personal data via:

• Direct contact (phone, email, website contact form, in person)

• Online bookings or quotation requests

• Service visits and reports

• Third-party referral services (e.g., lead generation partners)

• Cookies when you visit our website (see Cookie Policy)

4. Why We Process Your Data (Legal Basis)

We process your information for the following purposes:

• To respond to enquiries and provide pest control services — Contract

• To arrange visits, inspections & follow-up — Contract

• To issue invoices and process payments — Contract / Legal obligation

• To communicate service updates or renewal reminders — Legitimate interest

• To maintain business records for tax and compliance — Legal obligation

• For customer feedback and service improvement — Legitimate interest

• For marketing communications — Consent

You may withdraw consent for marketing at any time.

5. Sharing Your Data

We only share your data with trusted third parties when necessary, such as:

• Pest control technicians and subcontractors

• Payment processors and accounting providers

• IT, website & software providers

• Regulatory bodies if legally required (e.g., HMRC)

We never sell personal data to third parties.

6. Data Transfers Outside the UK

If software or suppliers outside the UK are used, we ensure adequate protections through approved standards and contractual safeguards.

7. Data Storage + Security

We take robust steps to keep your data safe including encryption, secure access controls, and correct disposal methods.

Data Retention:

• Service and financial records: up to 7 years

• Enquiry data: up to 24 months

8. Your Rights

You have rights including:

• Access, rectification, erasure

• Restriction or objection to processing

• Data portability

• Withdraw consent for marketing

• Complaint to the Information Commissioner’s Office (ICO)

www.ico.org.uk / 0303 123 1113

9. Cookies & Tracking

Our website uses cookies for performance, analytics, security, and user experience. You may manage your preferences at any time. A full Cookie Policy is available on our website.

10. Links to External Sites

We are not responsible for the privacy practices of external websites we link to.

11. Updates to This Policy

We may update this policy and will post the latest version on our website.

12. Contact Us

For questions or to exercise your rights, contact:

Robert Eckton (Director)

Email: info@compasspestsolutions.co.uk

Phone: 07982240313

Address: Venn Mill House, Garford, Oxford OX13 5PA